Family Values

Our core values are inherent to everything we do, every day with each decision we make we ask ourselves, how can we HELP:

Honesty

Reliable, you can rely on us to do what we say we’ll do, from giving you a fixed quote to making an appointment our word is what we live & die by.

Impartial, after every visit our engineer will offer specific advice relevant for YOU from energy efficient money saving tips to Upgrades which could make your life a little bit easier.

Honourable, while we strive for perfection mistakes can happen, in the unlikely event we make one we’ll hold our hands up, apologise and work tirelessly to find a solution acceptable to you.

Empathy

Understanding… Lee, regularly shares a personal story of his, needing to get home to his wife and daughter one night Lee bought a used car which broke down on the way home, a mechanical inspection later revealed the car wasn’t road worthy. Lee often reminds us of the anger and embarrassment he felt and vowed no customer will ever feel that way after doing business with us.

Appreciation, we know you’re spoilt for choice when it comes to choosing your service provider and are always extremely grateful you chose us.

Rapport, when you choose us you become more than a customer, you become a friend.

Listen

Observe, we constantly monitor our competitors to ensure our prices and services are kept competitive.

Take notice, we pay attention to industry trends so we’re able to offer you cutting edge technology and up to advice.

Accept If our vision for the job differs from yours simply share your dream and we’ll do everything we can to make it a reality.

Professionalism

Respectability, our engineers will always be well presented, smartly dressed with company I.D’s and shoe covers.

Expertise, all our engineers have completed an industry recognised apprenticeship, have at least 5 years post experience & are registered with the governing bodies of their respective trades.

Rectitude, living a life governed by the rules set out above means we always do the right thing, for you, our friend.