Code Of Conduct

Our Code of Conduct is an extension of our core values and sets out a list of minimum expectations and behaviours when performing any duties for GWE Compliance Ltd.

Do

  • Call the customer if you are running late by any amount for any reason.
  • Call or text the customer with an eta when en route.
  • Arrive smartly in your company uniform.
  • Park thoughtfully taking care not to block the customer or their neighbours drives.
  • Take minimal tools for your initial assessment.
  • Put on your shoe covers at the entrance to the customers property.
  • Show your company I.D card and introduce yourself to the customer as an employee of GWE.
  • Wait to be invited in before entering the customers property.
  • Listen to the customer if they wish to explain any fault history or job requirements.
  • Keep the work area clean and tidy using dust sheets, buckets and any other necessary covers.
  • Work safely for both yourself and our customer.
  • Keep the customer updated on the progress of the work.
  • Ask the customer before isolating/turning off any utilities ie gas-water-electricity.
  • Ask the customer before using the lavatory.
  • Tidy up any mess and take away any waste.
  • Test any work/parts to ensure proper operation.
  • Explain what work was completed and ensure the customer is satisfied.
  • Offer the customer any relevant advice for their property from upgrades to efficiency savings.
  • Once the customer is satisfied and everything is finished request the customer sign your job record.
  • Treat the customer with the dignity and respect you expect to be treated with.

 

Do not

  • Leave it up to the customer to chase an appointment if you’re running late.
  • Just turn up unannounced.
  • Arrive in dirty scruffy clothes with no company branding anywhere.
  • Arrive with loud music playing and park inconsiderately.
  • Take all your tools causing unnecessary trip hazards and obstructions.
  • Walk dirty work boots through the customer’s house.
  • Expect to be granted entry without validating your identity.
  • Enter a property where there is not at least one person of the age of 18 or older.
  • Attempt to walk in as soon as the door is opened.
  • Rush the customer or ignore them if they are trying to talk to you.
  • Share your negative opinion of the customers appliance/installation.
  • Work in a way likely to cause damage to the customers property.
  • Work in a way which could cause harm to yourself or our customer.
  • Shut off any utilities before first warning the customer and getting permission.
  • Use the customers bathroom facilities without permission including wash basin.
  • Ask for tea or refreshments without being offered.
  • Smoke in/on or near the customers property.
  • Leave mess and waste including packaging and off cuts.
  • Tell the customer you are finished before testing the correct operation of appliances worked on.
  • Complete a job before explaining to the customer what work was done.
  • Issue an invoice before confirming the customer is satisfied.
  • Offer any advice which is not specifically relevant to the customer you are with.
  • Enter into any altercation, either verbal or physical with a customer.